Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We at Saluja Shoes to give you the best online experience of shopping with us. You have the authority to cancel all the items and products before they get shipped from the warehouses. This also includes all the items that are bought on sale. The amount of refund shall be credited into your Bank account. You can avail of all these privileges only if the items have NOT been shipped from the warehouses:
We permit total order cancellation within 16 hours of the order confirmation.
If the item(s) was not purchased under any promotional offer, we allow for the cancellation of the item(s) from the order you placed.
If the item was part of a promotional offer that applied only to that item, you would be allowed to cancel it.
If there are multiple items in an order, and ALL are bought as part of ONE promotion, you can cancel your whole order before they are shipped from the warehouse.
A successful cancellation will lead to a refund amount that is credited back into your Bank Account.
You may have a doubt or a question that is already answered below. Do read the following FAQ’s
1. Can an order be cancelled after it’s been placed?
After the payment’s done, the customer cannot cancel an order on his own. However, you can talk to OUR customer care by providing your order number. Do this quickly before your order is processed, so that we are able to cancel it, as well as refund the amount to you.
2. Is it possible to modify the order after I’ve placed it?
We understand your need to alter the size or the color of an item in the order that you placed. You could even want to update the shipping address. These changes can be made until we begin processing the order. For requests of this kind, do talk immediately to customer care.
3. When shall I receive the refund for my cancelled order?
We’ll process the refund immediately after your order’s cancelled. But, if you want your amount to be refunded to your account, do contact Saluja Shoes customer care at (+91 98391 94033 ). This option is available only for those customers who made the payment through the credit or debit card.
4. Why was the order cancelled? And why wasn’t I sent any intimation?
This is possible because of the product being unavailable or it could have been rejected due to poor quality. We always send an email in case of cancellation of an order; however it is just possible that the e-mail send by us might have gone into the spam folder of your email account.
5. Can I alter the product once the order has been placed?
No, it’s not possible. Either you cancel the entire order (that too within 16 hours of its placement) or you may return it to place a new order.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
