At Saluja Shoes, we’re committed to delivering your footwear quickly, safely, and efficiently. Here’s everything you need to know about our shipping and delivery process:
1. Shipping Locations
We currently deliver across India. If you’re located in a remote area, delivery timelines may vary depending on local courier availability.
2. Order Processing Time
All orders are processed within 1-2 business days (excluding Sundays and public holidays). Once your order is confirmed, you’ll receive an email/SMS notification with your order details.
3. Delivery Time
Metro Cities: 3–5 business days
Other Cities/Towns: 5–7 business days
Remote Locations: 7–10 business days
Please note: Delivery times may vary due to external factors such as weather conditions, courier delays, or festivals.
4. Shipping Charges
Free Shipping on all prepaid orders above ₹999.
A flat shipping charge of ₹79 is applicable for orders below ₹999.
Cash on Delivery (COD) is available and may include an additional handling fee.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery in real time. You can also track your order under “My Orders” on our website.
6. Delivery Attempts
Our courier partners will make three delivery attempts. If the package is undelivered after these attempts, it will be returned to us. In such cases, please contact our customer support for re-delivery options.
7. Delays and Exceptions
While we strive to deliver on time, there may be delays due to unforeseen circumstances. We will keep you informed and work to resolve any delivery issues as quickly as possible.
8. Questions or Support
If you have any questions about your order or need assistance, feel free to reach out to our support team: 📧 Email: support@salujashoes.com 📞 Phone/WhatsApp: +91 98391 94033 🕒 Available: Mon–Sat, 10 AM – 6 PM
